Returns & Exchanges
At HAYA, we are dedicated to ensuring your athletic gear meets your performance standards, which is why we offer a 30-day window for hassle-free returns on all qualifying items. If your gear doesn't fit or function perfectly, we are here to help you find the right replacement or provide a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn, unwashed items with original tags still attached into their original packaging to ensure the gear remains protected during transit.
Attach the Shipping Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; once received at our warehouse, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing